FAQ
Shipping, Returns, and Refunds
When will my order ship?
We receive our finished figures in stock at our US distributor once a month. Most orders ship within the weekend of receiving the shipment, but we may run into delays depending on our order volume.
How can I track my order?
Look for a shipping confirmation in your email--tracking info will be there too! It may take up to 24 hours sometimes to update tracking information. For domestic orders in the United States, please visit USPS.com and enter the tracking number provided in your shipping confirmation.
For Returns and Refunds, please visit our Refund Policy here.
Disclaimers
LEGO®
LEGO® is a trademark of the LEGO® Group of companies which does not sponsor, authorize or endorse this product. The LEGO Group is not liable for any loss, injury or damage arising from the use or misuse of this product.
CAUTION
Our products contain small parts and can be a choking hazard for children under 3 years of age. Please keep away from children.
Custom Parts
Certain parts, such as pieces not in LEGO's catalog, are custom-made by us and are NOT based on official LEGO parts. These parts include custom hairs, helmets, accessories and more. Additionally, when a minifigure has printing on their hands, the hands are typically also a custom part, as print does not adhere very well to OEM hand parts.
Please handle ALL parts and minifigures with caution as they are fragile. Prints may come off from natural use. Replacements are assessed on a case-by-case basis.
Some images on listings may include figures that are not included with the product. Please refer to the product descriptions for the included products.
Common Questions
Are your products official LEGO?
Our figures are NOT official LEGO. LEGO® is a trademark of the LEGO® Group of companies which does not sponsor, authorize or endorse this product. While we use 100% genuine LEGO parts in our figures, we may also repaint them in some cases or supplement them with custom injection-molded parts.
Can you make me a custom minifigure?
Unfortunately, due to the nature of our production, we are not able to offer custom minifigures for individuals.
Where can I get updates or additional photos for figures?
We post regularly on our Instagram accounts: @jaka.brick_ and @jaka.insider_ !
What is JAKA LITE?
Jaka LITE is a line of figures designed with less prints and accessories intended to be made more affordable! Please note that all Jaka LITE figures come in different packaging than usual Jaka Brick figures and do NOT include a collector's card.